fremoronex

About This Policy

At fremoronex, we understand that your privacy matters deeply. This policy explains how we collect, use, and protect your personal information when you interact with our liquidity and solvency analysis services.

We're committed to transparency in everything we do. This document outlines our practices clearly so you can make informed decisions about sharing your information with us.

Important Note: This privacy policy complies with the Australian Privacy Principles under the Privacy Act 1988 and applies to all users of our services, regardless of location.

Information We Collect

We collect different types of information to provide you with comprehensive financial analysis services:

Personal Information

Name, email address, phone number, and business details you provide when creating an account or contacting us.

Financial Data

Business financial statements, cash flow reports, and other documents you upload for analysis purposes.

Usage Information

How you interact with our platform, including pages visited, features used, and time spent on our services.

Technical Data

IP address, browser type, device information, and other technical details collected automatically.

We only collect information that's necessary for providing our services or required by law. You always have control over what personal information you share with us.

How We Use Your Information

Your information helps us deliver better financial analysis services and support. Here's how we use it:

Processing and analyzing your financial data to provide liquidity and solvency assessments
Creating personalized reports and recommendations based on your business needs
Communicating with you about your account, services, and important updates
Improving our platform functionality and developing new features
Ensuring security and preventing fraud or unauthorized access
Meeting legal obligations and regulatory requirements
Providing customer support and responding to your inquiries

We never use your financial data for purposes beyond what's necessary to serve you effectively. Your business information remains confidential and is handled with the utmost care.

Data Sharing and Third Parties

We take a careful approach to data sharing. We may share your information only in specific circumstances:

Service Providers: Trusted third parties who help us operate our platform, such as cloud hosting services and payment processors
Legal Requirements: When required by law, court order, or regulatory authority
Business Protection: To protect our rights, property, or safety, or that of our users
Consent: When you've given explicit permission for specific sharing purposes

We never sell your personal information to marketers or advertisers. Any third parties we work with are contractually bound to protect your data and use it only for specified purposes.

International Transfers: Some of our service providers may be located outside Australia. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

1

Access Right: You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.

2

Correction Right: If your information is inaccurate or incomplete, you can ask us to correct it. We'll update your records promptly.

3

Deletion Right: You can request deletion of your personal information, subject to legal and business requirements.

4

Portability Right: You can request your data in a structured, machine-readable format for transfer to another service.

5

Complaint Right: You can lodge complaints about our privacy practices with us or the Australian Privacy Commissioner.

To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond to your request within a reasonable timeframe and verify your identity for security purposes.

Data Security and Protection

Protecting your information is one of our highest priorities. We implement multiple layers of security to safeguard your data:

End-to-end encryption for all data transmission and storage
Regular security audits and vulnerability assessments
Multi-factor authentication for account access
Restricted access controls limiting who can view your information
Regular staff training on privacy and security best practices
Secure backup systems with geographic redundancy
Incident response procedures for any security concerns

While we implement strong security measures, no system is completely foolproof. We continuously monitor and improve our security practices to stay ahead of evolving threats.

Data Breach Response: In the unlikely event of a data breach affecting your information, we'll notify you promptly and take immediate steps to minimize any impact.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations:

Account Information: Retained while your account is active and for 7 years after closure for regulatory compliance
Financial Documents: Stored for 7 years in accordance with Australian business record requirements
Usage Data: Typically retained for 2 years for service improvement purposes
Communication Records: Kept for 3 years to maintain service quality and resolve disputes

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request early deletion of certain data types, subject to our legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and improve our services:

Essential Cookies: Required for basic website functionality and security
Analytics Cookies: Help us understand how you use our platform to make improvements
Preference Cookies: Remember your settings and customization choices
Communication Cookies: Enable customer support chat and messaging features

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some website features.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make significant changes, we'll notify you by email and update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Continued use of our services after policy updates indicates your acceptance of the revised terms.

Privacy Policy